JK Property Consultants’ (JK) Privacy Policy (“Policy”) provides information on how JK and any associated third party providers collect, use, secure, transfer and share your information.  We comply with relevant data protection legislation where our clients are located.

JK are committed to protecting and respecting your privacy.  This Policy explains how we collect personal data, how we use it and who we might share it with.

We may review this policy from time to time, any updated to the Policy will be provided via the website.  Any queries regarding the Policy or the way we process personal data should be directed to the Data Protection officer via email at info@jkpropertyconsultants.com

Registered Company

JK is incorporated in England and our registered office is at 1 Trinity Chare, Trinity House Courtyard, Broad Chare, Quayside, Newcastle upon Tyne NE1 3BD  (Registered Company Number 0C333126) and registered for VAT purposes with number 928303820. We are also registered with the Information Commissioner’s Office as a data controller (Registration Number: ZA838122).

How do we collect information from you?

• Directly from you via email and mail correspondence or via phone
• Through our website – including cookies (please refer to the relevant cookie notice for further details
• Through our social media
• In person via JK Property Consultants
• Information we receive from external third parties such as solicitors, other agents etc
• In line with changes introduced by way of the General Data Protection Regulations (GDPR) effective 25th May 2018 we will now require to opt into certain data uses by us
• It is your choice as to how you share your information with us but please be aware that some methods are not secure.  If you are unsure how you should send confidential date to us, please contact us and we will be able to advise you further.

What type of information do we collect from you?

We will collect different information from you depending on our relationship with you:

• We will collect the information we need to provide you with the products and services you have requested from us.
• We will collect the data we need to comply with our legislative duties i.e., in line with Anti Money Laundering Regulations etc
• If we receive a complaint or query from members, registered firms or members of the public we will collect the data required to consider the complaint or query effectively.

How is your information used?

We will use your data in accordance with the law. We may collect the following information:

• Contact information including name, job title, email address
• Demographic information such as postcode, preferences, interests
• Other information relevant to clients surveys/ marketing information

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about information which we think you may find interesting using the email address which you have provided.
• From time to time we may also use your information to contact you for market research purposes.  We may contact you by email phone or post.  We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal irrumation to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your rights

We are regulated by our professional body RICS.

You have a right to access the personal data we hold about you.  You may ask us to rectify or erase the personal date we hold about you or to restrict the processing we carry out.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to end you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

To submit a question about the way we process your data please contact info@jkpropertyconsultants.com with your request. We would aways ask that you contact us first if you have any complaints about the way we are processing your personal data. If you have contacted us and you are still unhappy about the way we are using data you can summit a complaint to the Information Commissioners Office (ICO).